How To:

Submit Maintenance Tickets

Keep all parties informed for maintenance issues by submitting a maintenance ticket.  This step-by-step guide will create a ticket and send out notification to all parties.  Note:  all parties can create and submit maintenance tickets: residents, landlords and co-managers.

 

Access Your Account / Maintenance

 

Start by:

Login to your account.

  • Side Bar

Main Side Bar

  • On the left side of your screen, click Maintenance
  • This opens your maintenance log of all previous requests.

Create new request

Once inside Maintenance Requests, click Create Request.  Located near the upper right corner of the screen.

    Describe the maintenance issue

    You will be redirected to a new page consisting of a form.  This form will create the ticket that the landlord and co-manager review.

    It is important to provide as much detail as possible.  The following details are asked:

    • Title of maintenance
    • Description
    • Category (i.e. electrical, plumbing, etc.)
    • Location
    • Preferred days for repair
    • Preferred time for repair
    • Photos

    Have your Co-Manager assist!

    Co-Managers assigned to a property will have access and capabilities to add tickets and update status.  Often, landlords will have co-managers create tickets for move-out inspections for recording keeping.

    A value of hyperlocal co-managers are their ability to specifically handle maintenance. 

     

    Frequently Asked Questions

    When submitting a maintenance ticket

    Who is notified for new and updated maintenance issues?

    All parties associated with the property: residents, landlords and co-managers.  An email notification is sent out.

    Can I share the ticket with my contractor?

    Absolutely!  With the email notification, you can easily forward to your handyman or contractors as needed.

    Why is my preferred days and time required?

    Communication is key.  We want all parties to be efficient in their maintenance coordination.  This question helps accelerate scheduling for repairs.

    Does every issue need its own ticket?

    Not necessarily.  We encourage you to group together accordingly.  For example, if there are two issues completely not related then separate tickets.  If there is a relation, you can keep it on one ticket but make sure to describe them both.

    Ultimately it is your best judgement.  A nice benefit to the Maintenance Log is it keeps a status for all items.  Sometimes it is best to keep important issues on their own ticket.

    Interested in getting co-management proposals?

    Request proposals.
    Interview. Hire. Co-Manage.

    Request proposals.  Interview. Hire. Co-Manage.

    Start today by filling out our Request For Proposal form.  Describe the services you seek assistance with.  The first step to managing differently and in control.